Returns and Withdrawal Policy
RETURNS AND WITHDRAWAL POLICY
How to exercise your right to withdraw from the contract
If you are a Consumer within the meaning of the applicable legislation, you have the right to withdraw from the sales contract without giving any reason within 14 days of receiving the goods, except in the cases provided for by law and by these Terms and Conditions.
What do you need to do?
Step 1. Notify us
Send an unequivocal statement that you wish to withdraw from the contract.
You can:
- use the model withdrawal form (Appendix No. 1);
- send an e-mail;
- send a written notice by post;
- use any other unequivocal means of notification.
Contacts:
E-mail: customer.support@sparkvision.tech
Address:
- For orders with a delivery address in the Republic of Bulgaria: 1 Krum Popov St., 1164 Sofia, Bulgaria, for the attention of "SPARK VISION IS" OOD
- For orders with a delivery address in Romania: Str. Verzisori 6, Bl. D, Ap. B118, 040301, Sector 4, Bucharest, Romania, for the attention of SPARK VISION IS ROMANIA SRL
Step 2. Return the goods
After sending the notice, return the goods no later than 14 days.
The goods should be sent to the address of the relevant Seller indicated in Step 1, unless the Seller has given you a different return address.
Condition of the goods. You may examine and try the goods as you would in a shop. You are only liable for any diminished value of the goods if you have handled them more than necessary to establish their nature, characteristics and functioning. We recommend returning them with all accessories and, if possible, in the original packaging.
Step 3. Refund
Once we receive the returned goods (or proof that you have sent them), we will refund all payments received from you in accordance with the Terms and Conditions and the applicable legislation.
Refund period. The amount is refunded without undue delay and no later than 14 days from receipt of your withdrawal notice. The Seller may withhold the refund until it has received the goods back or you have supplied proof of having sent them, whichever is earlier.
The amount will be refunded using the same means of payment you used for the purchase, unless you have expressly agreed otherwise.
If you paid by card, the amount is refunded to the same card. If the purchase was financed by consumer credit, the credit agreement is terminated and the refund is made in coordination with the lender, at no additional cost to you.
Who bears the cost of return?
Unless expressly stated otherwise before the contract was concluded, the direct cost of returning the goods is borne by the Consumer.
When does the right of withdrawal not apply?
In certain cases the law does not grant a right of withdrawal, for example for:
- goods made to order or according to the Consumer's individual specifications;
- sealed goods which are not suitable for return due to health protection or hygiene reasons, if unsealed after delivery;
- other cases provided for by the applicable legislation and these Terms and Conditions.
Important
The right of withdrawal is different from the right to complain about goods that do not conform to the contract.
If the goods are defective or do not conform to the contract, you can exercise your rights under Section XII "Legal guarantee of conformity of goods and goods with digital elements, and complaints" of the Terms and Conditions.
Standard form for exercising the right of withdrawal from the contract
(Complete and return this form only if you wish to withdraw from the contract)
To:
For deliveries in the Republic of Bulgaria:
"SPARK VISION IS" OOD
1 Krum Popov St.
1164 Sofia, Bulgaria
E-mail: customer.support@sparkvision.tech
For deliveries in Romania:
SPARK VISION IS ROMANIA SRL
Str. Verzisori 6, Bl. D, Ap. B118
040301, Sector 4, Bucharest, Romania
E-mail: support.romania@sparkvision.tech
I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods:
Order number:
Ordered on (*):
____ / ____ / _______
Received on (*):
____ / ____ / _______
Consumer details
Name of consumer(s):
Address of consumer(s):
Telephone (optional):
E-mail:
Refund method
☐ By the same means of payment used for the purchase.
or
☐ To the following bank account (if applicable):
IBAN:
Account holder:
BIC (if applicable):
For instalment purchases financed by consumer credit, the amount is refunded in coordination with the lender.
Reason for withdrawal (optional – you are not required to give a reason)
Additional information (optional)
Date:
____ / ____ / _______
Signature of consumer(s):
(only if this form is submitted on paper)
(*) Delete as appropriate.