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Terms and Conditions

Terms and Conditions

I. General provisions

1.1. These general terms and conditions (the "Terms and Conditions", "T&C", "Terms") govern the use of the online shop available at www.sparkvision.tech, as well as the relationship between the relevant Seller, determined in accordance with Section II of these Terms, and any natural or legal person who uses the website and/or buys products through it.

The Terms and Conditions govern:

  • the use of the online shop;
  • the offering and sale of products through the online shop;
  • the conclusion and performance of distance sales contracts;
  • the rights and obligations of the Trader and the Customer.

1.2. The provisions of these Terms and Conditions that grant rights exclusively to Consumers apply only to Customers who are "Consumers" within the meaning of point 1.3 and the applicable legislation.

1.3. Definitions

For the purposes of these Terms and Conditions, the terms used below have the following meanings, unless the context requires otherwise:

"Online shop" means the website available at www.sparkvision.tech, through which Customers can browse the goods offered, place orders and conclude distance sales contracts.

"Online shop operator" means the company that administers, maintains and ensures the technical functioning of the online shop, including its infrastructure, content and features. The operator is not necessarily a party to the sales contract.

"Seller" means the company indicated in Section II of these Terms and Conditions that offers and sells the goods through the online shop and is a party to the sales contract with the Customer. The specific Seller is determined according to the country of delivery.

"Trader" is the general term used in these Terms and Conditions to refer to the relevant Seller where the specific company is not relevant to the application of the provision concerned.

"Customer" means any natural or legal person who uses the online shop, browses its content, makes an enquiry, places an order or concludes a sales contract through it.

"Consumer" means a Customer who is a natural person acting outside the scope of their trade, business, craft or profession within the meaning of the applicable consumer protection legislation.

"Goods" means any movable item offered for sale through the online shop, including goods with digital elements, where applicable.

"Product" means any goods offered for sale through the online shop. In these Terms and Conditions, the terms "product" and "goods" are used interchangeably, unless the context requires otherwise.

"Order" means the Customer's electronic declaration made through the online shop by which the Customer proposes the conclusion of a sales contract for selected goods.

"Sales contract" means the contract concluded between the Customer and the relevant Seller in accordance with these Terms and Conditions.

"Digital elements" means digital content, software, mobile applications, firmware or digital services that are incorporated in or interconnected with the goods and are necessary for their normal functioning.

"Business day" means any day from Monday to Friday, except public holidays in the country in which the relevant Seller is established.

1.4. Additional terms may apply to the use of certain products or related digital services; these are accepted separately and form an integral part of the contractual relationship, to the extent applicable.

1.5. The Terms and Conditions are available on the Trader's website. Before finalising the order, the Customer has the opportunity to read them and, by placing the order, confirms that they accept them.

II. Information about the seller and the online shop

2.1. The online shop available at www.sparkvision.tech is administered and maintained by "SPARK VISION IS" OOD, UIC 206677712, hereinafter the "Online shop operator".

2.2. The Online shop operator ensures the technical functioning of the online shop and may carry out administrative and technical activities for processing orders on behalf of the relevant Seller.

2.3. The party to the sales contract is the company indicated as the "Seller" in the confirmation of the contract.

For orders with a delivery address in the Republic of Bulgaria, the seller is:

  • Name: "SPARK VISION IS" OOD
  • Registered office and management address: 1 Krum Popov St., 1164 Sofia, Bulgaria
  • Place of business and address for consumer complaints: 1 Krum Popov St., 1164 Sofia, Bulgaria
  • Correspondence: customer.support@sparkvision.tech, telephone: +359 876 094 402
  • Entry in the Commercial Register of the Registry Agency (Bulgaria): UIC 206677712
  • The Seller is registered for VAT: BG206677712
  • Supervisory authorities:

(1) Commission for Personal Data Protection (Bulgaria)

(2) Commission for Consumer Protection (Bulgaria)

  • Address: 4A Slaveykov Square, floors 3, 4 and 6, 1000 Sofia
  • Tel.: +359 2 980 25 24
  • Fax: +359 2 988 42 18
  • Hotline: 0700 111 22
  • Website: www.kzp.bg

For orders with a delivery address in Romania, the seller is:

  • Name: SPARK VISION IS ROMANIA SRL
  • Registered office and management address: Str. Verzisori 6, Bl. D, Ap. B118, 040301, Sector 4, Bucharest, Romania
  • Place of business and address for consumer complaints: Str. Verzisori 6, Bl. D, Ap. B118, 040301, Sector 4, Bucharest, Romania
  • Correspondence: support.romania@sparkvision.tech, telephone: +40 740 161 922, +40 774 29 83 24
  • Entry in the National Trade Register of Romania (Oficiul Național al Registrului Comerțului): registration no. J2026028294009, unique identification code (CUI) 54581719
  • The Seller is registered for VAT: RO54581719
  • Supervisory authorities:

(1) National Authority for Consumer Protection (Autoritatea Națională pentru Protecția Consumatorilor – ANPC)

(2) National Supervisory Authority for Personal Data Processing (Autoritatea Națională de Supraveghere a Prelucrării Datelor cu Caracter Personal – ANSPDCP)

2.4. The rights and obligations arising from the sales contract arise between the Customer and the relevant Seller indicated above, depending on the country of delivery.

III. Features of the online shop

3.1. The online shop available at www.sparkvision.tech enables Customers to browse and buy the products offered by concluding a distance contract under these Terms and Conditions.

3.2. Through the online shop, the Customer can:

  • view information about the products offered, including their main characteristics, price and availability;
  • select products and add them to an electronic basket;
  • provide the data needed to fulfil the order;
  • choose the delivery and payment method;
  • place orders electronically.

3.3. The online shop can be used without prior registration or creating a customer account.

3.4. The Seller and the Online shop operator make reasonable efforts to ensure that the published information about the goods offered is accurate, complete and up to date. In the event of an obvious technical, typographical, factual or pricing error identified before the contract is concluded, the Seller may correct the information and refuse to accept the order, informing the Customer immediately and refunding all payments received, if any. After the contract has been concluded, the information about the ordered goods provided to the Customer before its conclusion forms part of the contract and may not be changed unilaterally to the detriment of the Consumer, except where permitted by the applicable legislation.

3.5. Images, visualisations and other graphic materials in the online shop are for information and illustration purposes. Minor differences in colours, shades, packaging or other insignificant visual characteristics do not constitute a lack of conformity where they do not contradict the description of the goods, a sample or model provided, or public statements binding on the Seller, and do not affect the main characteristics, functionality, compatibility, safety, purpose or reasonable expectations of the Consumer.

3.6. The publication of products in the online shop is not a legally binding offer but an invitation to Customers to make a proposal to conclude a sales contract. The contract is deemed concluded under the conditions and in the manner set out in Section V of these Terms and Conditions.

3.7. The Seller reserves the right to change the content of the online shop at any time, including the products offered, prices, promotions, technical specifications and other information; such changes do not affect orders already confirmed, unless the law or these Terms and Conditions provide otherwise.

IV. Rules for using the online shop

4.1. The online shop is intended to be used only lawfully and in accordance with its purpose – viewing information about the goods offered, placing orders, using the features provided and communicating with the Seller.

4.2. By accessing the online shop and/or using any of its features, the Customer agrees to comply with these Terms and Conditions, the applicable legislation and good practice in using the internet.

4.3. The Customer may not use the online shop in a way that:

  • violates the applicable legislation, public morals or the rights and legitimate interests of third parties;
  • may disrupt, hinder, interrupt or endanger the normal functioning, security or accessibility of the online shop;
  • constitutes an attempt to gain unauthorised access to the Trader's information systems, servers, databases, program code, user accounts or other resources;
  • circumvents, disables or obstructs security measures, authentication mechanisms or technical restrictions introduced by the Trader;
  • uses automated means, including bots, web crawlers, web scrapers, data mining tools, scripts, artificial intelligence or other technologies for the automated extraction, copying, indexing or processing of the content of the online shop without the Trader's prior written consent;
  • performs actions that may place an unusual or excessive load on the infrastructure of the online shop;
  • introduces or spreads viruses, malware, ransomware, spyware, Trojans, logic bombs or other harmful programs or code;
  • uses false, incomplete, misleading or someone else's identification, payment or contact details;
  • places fictitious, fraudulent or bad-faith orders;
  • uses payment instruments without the necessary right or the consent of their holder;
  • uses the content of the online shop in a way that infringes the intellectual property rights of the Trader or of third parties;
  • performs reverse engineering, decompilation, disassembly or other actions aimed at discovering the program code, architecture or technical solutions of the online shop, except where expressly permitted by the applicable legislation;
  • uses the online shop to send unsolicited messages (spam), malicious messages or other forms of unlawful electronic communication;
  • uses the online shop to perform actions that may damage the Trader's reputation or create a false impression of a partnership, representation or endorsement by the Trader.

4.4. The Customer undertakes to use the online shop in good faith and not to take actions that may prevent other users from using it.

4.5. Where there are reasonable grounds to suspect a breach of these Terms and Conditions, the applicable legislation or the security of the online shop, the Trader has the right, without prejudice to its other rights under the law:

  • to restrict access to the online shop or to individual features temporarily or permanently;
  • to refuse to accept or fulfil an order;
  • to block access from certain IP addresses, devices or other technical identifiers;
  • to take the necessary technical, organisational and legal actions to protect its rights, legitimate interests and information systems;
  • to notify the competent public authorities where there is evidence of an infringement or offence.

4.6. Restricting or terminating access to the online shop under this section does not release the Customer from their obligations under sales contracts already concluded, unless the applicable legislation or an express written agreement between the parties provides otherwise.

4.7. The Trader has the right at any time to carry out technical maintenance, updates, improvements or other changes to the online shop which may temporarily restrict access to it or to individual features, without being liable for this, where the restrictions are necessary for the normal functioning, security or development of the online shop.

V. Conclusion of the contract

5.1. The Customer can place an order through the online shop by selecting the desired products, adding them to the electronic basket and following the steps of the ordering process.

5.2. To place an order, the Customer provides the information needed to fulfil it, including:

i. first name and surname or the name of the legal entity;

ii. delivery address;

iii. contact details – telephone and e-mail;

iv. invoicing details, where they differ from the delivery details or where the Customer wants an invoice to be issued.

5.3. Before submitting the order, the Customer has the opportunity:

  • to review the selected products;
  • to check the total value of the order;
  • to correct the data entered;
  • to choose the preferred delivery and payment method;
  • to read these Terms and Conditions and the other mandatory pre-contractual information.

5.4. Submitting the order by clicking the "Order and pay" button (or another similar button with unambiguous wording) constitutes an offer by the Customer to conclude a sales contract under these Terms and Conditions.

5.5. By placing an order, the Customer declares that they have the legal capacity required to conclude the sales contract or that they are acting with the consent or on behalf of their parent, guardian, custodian or other legal representative, where required by the applicable legislation.

5.6. Where the Seller has reasonable grounds to suspect that the order has been placed by a person without the necessary legal capacity or without the required consent of their legal representative, it has the right to request additional information or confirmation and to refuse to accept the order until the doubts are removed.

5.7. After receiving the order, the Trader sends an automatic confirmation of receipt to the e-mail address provided by the Customer. The automatic confirmation is for information only and does not constitute acceptance of the offer to conclude a contract.

5.8. The sales contract is deemed concluded when the Seller accepts the Customer's offer by sending an express confirmation of acceptance of the order or by dispatching the ordered product, whichever occurs first. Where the Customer has chosen an instalment purchase financed by consumer credit, the sales contract is concluded under this point after the financing has been approved by the relevant credit institution.

5.9. Until the contract is concluded under point 5.8, the Seller has the right to refuse to accept the order, including where:

  • the ordered product is not available;
  • there is an obvious technical, pricing or other error in the published information;
  • the data provided by the Customer is incomplete, incorrect or does not allow the order to be fulfilled;
  • there are reasonable grounds to suspect abuse, fraud or other unlawful conduct;
  • fulfilling the order is objectively impossible for reasons beyond the Trader's control.

If it refuses to accept the order, the Seller informs the Customer within a reasonable time and, if payment has been received, refunds it in accordance with these Terms and Conditions.

VI. Content of the contract

6.1. The sales contract concluded between the Customer and the relevant Seller through the online shop comprises:

i. these Terms and Conditions;

ii. the information about the ordered products, including their main characteristics, quantity and price, published in the online shop at the time the order is placed;

iii. the information on the chosen payment and delivery method;

iv. the data provided by the Customer when placing the order;

v. the confirmation of acceptance of the order sent by the relevant Seller;

vi. all other documents referred to in these Terms and Conditions, to the extent applicable to the specific order.

6.2. These Terms and Conditions are available in the online shop in a way that allows them to be stored and reproduced.

6.3. After the contract is concluded, the Seller sends the Customer a confirmation of the concluded contract to the e-mail address provided or on another durable medium, where required or permitted by the applicable legislation.

6.4. The Seller keeps information on concluded contracts in accordance with the applicable legislation. The Customer may request information about their order through the contact channels indicated in these Terms and Conditions.

6.5. The sales contract is concluded in the language of the language version of the online shop used by the Customer when placing the order. These Terms and Conditions are published in Bulgarian and Romanian and may also be published in other languages. In the event of a discrepancy between the language versions, the following prevails: (i) the Romanian language version – for contracts where the seller is SPARK VISION IS ROMANIA SRL; (ii) the Bulgarian language version – for all other contracts. This does not affect the Consumer's rights under the applicable mandatory legislation, including the right to receive contractual information in the language required by that legislation.

6.6. Where use of the purchased product involves the use of a mobile application, software, digital services or third-party services, the relationship relating to their use may be subject to separate terms of use. Acceptance of such terms is not a condition for concluding the sales contract, except where it is necessary for providing the relevant digital service or feature of the product.

6.7. Unless expressly provided otherwise, the terms under point 6.6 govern only the use of the software, application or digital service concerned and do not change the rights and obligations of the parties under the sales contract.

VII. Characteristics of the goods

7.1. The main characteristics of each item of goods are contained in its description in the online shop and are provided to the Customer before the sales contract is concluded.

7.2. Information about the goods may include, where applicable:

  • manufacturer, model and trademark;
  • description, purpose and main features;
  • technical specifications;
  • contents of the package;
  • information on compatibility with other devices, operating systems, mobile applications or digital services;
  • images, visualisations and other information provided by the manufacturer;
  • other information required by the applicable legislation or which the Seller considers useful in choosing the goods.

7.3. The Seller makes reasonable efforts to ensure that the information about the goods offered is accurate, complete and up to date at the time of publication.

7.4. The publication of goods in the online shop does not guarantee their availability at the time the order is placed or accepted. Availability is dynamic and may change as a result of simultaneous orders, technical reasons, delays in updating information or other objective circumstances.

7.5. Where, after the order has been placed, it is found that the ordered goods are not available or fulfilling the order is objectively impossible, the Seller informs the Customer without undue delay. If the Customer has made a payment, the amount received is refunded in the same way in which it was paid, unless the parties agree otherwise or the applicable legislation provides otherwise.

7.6. Photos, visualisations and other graphic materials published in the online shop are illustrative and serve only to present the goods. The actual appearance of the goods may differ slightly from the published images in terms of colours, shades, packaging or other insignificant visual characteristics, without this constituting a lack of conformity of the goods.

7.7. Where the use of certain features of the goods requires a mobile application, an internet connection, a user account, software, digital services or third-party products, this information is stated in the description of the goods concerned, where applicable.

7.8. Some of the goods offered may contain digital elements or work together with software, mobile applications or digital services provided by the manufacturer or by third parties. Separate terms of use, licence terms or policies of the relevant provider may apply to the use of these features, which the Customer should read before using them.

7.9. For certain goods, the manufacturer may periodically provide updates to the software, firmware or other digital elements, including security updates, and may add, change or discontinue certain features. To the extent that these changes are made by the manufacturer or by a provider of a related digital service and are beyond the Seller's control, the Seller is not liable for them, except where such liability arises from the applicable legislation.

7.10. In the event of a discrepancy between the information published in the online shop and the information provided by the manufacturer in the accompanying documentation or on the packaging of the goods, the Customer should inform the Seller promptly.

7.11. Some of the goods offered are intended for use together with devices, operating systems, mobile applications or online services of third parties. The compatibility of the goods concerned is stated in their description at the time of its publication. The Seller is not liable for the inability to use a particular feature that is due solely to the use of the goods in an environment, device, operating system, application or service that does not meet the compatibility or interoperability requirements clearly stated before the contract was concluded.

This limitation does not apply where the feature, application, digital content or digital service concerned forms part of the sales contract, is necessary for the normal functioning of the goods, or the Seller is obliged to provide an update or other measure to maintain conformity.

VIII. Special rules applicable to customers who are consumers

8.1. The provisions of this section apply only to Customers who, on the basis of the data provided when concluding the contract, are consumers within the meaning of the Bulgarian Consumer Protection Act and the applicable European legislation (hereinafter "Consumers").

8.2. (1) Before the contract is concluded, the Trader provides the Consumer, in a clear and understandable manner, with all the information required by the applicable legislation, including information on:

  • the main characteristics of the goods offered;
  • the identity, address and contact details of the relevant Seller;
  • the final price of the goods, including all applicable taxes and fees;
  • delivery costs, where applicable;
  • the terms and methods of payment, delivery and performance of the contract;
  • the legal guarantee of conformity of the goods;
  • where applicable – the existence and terms of a commercial warranty and after-sales service;
  • the conditions, time limit and procedure for exercising the right of withdrawal from the contract, as well as the cases in which this right does not apply;
  • any other information that must be provided under the applicable legislation.

(2) The main characteristics of each item of goods are stated on the product page of the online shop.

(3) For Customers who are consumers, all prices are final and include VAT and all applicable taxes and fees.

(4) Delivery costs are not included in the price of the goods, unless expressly stated otherwise. The amount of delivery costs is determined automatically during the ordering process and is shown to the Consumer before the order is finalised.

(5) The methods of payment, delivery and performance of the contract are set out in these Terms and Conditions and in the information provided to the Consumer when placing the order.

(6) In the event of an obvious technical, factual or pricing error in the information published in the online shop, as a result of which fulfilling the order is impossible or would lead to an obvious discrepancy between the actual terms of sale and the published information, the Seller has the right to refuse to accept the order. In this case the Consumer is informed immediately and all payments received, if any, are refunded without undue delay.

(7) The information under this article is current as at the time it is displayed in the online shop before the contract is concluded.

(8) The Consumer agrees that the pre-contractual information and the confirmation of the concluded contract may be provided on a durable medium by electronic means, including by e-mail, where permitted by the applicable legislation.

8.3. The Consumer has the right to withdraw from the sales contract without giving any reason within the time limit and under the conditions set out in Section XI "Right of withdrawal from the contract" of these Terms and Conditions and the applicable legislation.

8.4. (1) The delivery time for each order is stated when the order is placed or in the confirmation of acceptance of the order.

(2) Where the Seller cannot perform the contract due to lack of availability or another objective reason, it informs the Consumer without undue delay and refunds all payments received, if any.

8.5. The Trader offers and sells goods in accordance with the applicable legislation on product safety, consumer information, labelling and placing the goods concerned on the market.

IX. Prices and payment methods

9.1. The prices of the goods published in the online shop are stated in the currency applicable to the selected country of delivery. The price of each item of goods is stated as a final price including value added tax (VAT) and all other applicable taxes and fees. The online shop may also show the price excluding VAT for information, but it does not replace the final price.

9.2. VAT is charged on sales through the online shop at the rate applicable under the legislation of the country in which the supply is taxable. As at the date of the last update of these Terms and Conditions: (i) on sales where the seller is "SPARK VISION IS" OOD, VAT is charged at a rate of 20% under the Bulgarian Value Added Tax Act; (ii) on sales delivered to Romania where the seller is SPARK VISION IS ROMANIA SRL, VAT is charged at a rate of 21% under the Romanian Fiscal Code (Codul fiscal).

9.3. Zero-rated VAT for businesses from other EU countries. Where the Customer is a legal entity or other taxable person registered for VAT in a Member State of the European Union other than the Seller's country, and the goods are dispatched from the Seller's country to another EU Member State, the supply is zero-rated for VAT as an intra-Community supply if the following conditions are met:

i. before the invoice is issued, the Customer has provided a valid VAT identification number issued by another EU Member State, the validity of which has been confirmed through the European Commission's VIES system;

ii. the goods are transported by the Seller or by the Customer (or by a third party on their behalf) from the Seller's country to another EU Member State;

iii. on request, the Customer provides the documents and declarations the Seller needs to prove receipt of the goods in the other Member State, including a written declaration of receipt of the goods.

In these cases, the Seller issues an invoice without VAT, stating the grounds for applying the zero rate, and declares the supply in its VIES return. VAT is self-assessed by the Customer in the country of receipt. If any of the conditions is not met, the Seller charges VAT at the applicable rate, and the Customer also owes the difference if the conditions cease to be met after delivery for reasons attributable to the Customer.

9.4. Orders under the previous point are currently accepted by contacting the Seller by e-mail at customer.support@sparkvision.tech or by telephone, and not through the automated ordering process in the online shop. The Seller confirms acceptance of such an order in writing (including by e-mail), stating the goods, the price excluding VAT, the applicable tax treatment and the method and time of delivery. Payment is made by bank transfer on the basis of the invoice [pro forma invoice] issued by the Seller, unless the parties agree otherwise.

9.5. Delivery costs are not included in the price of the goods, unless expressly stated otherwise. Their amount is determined according to the chosen delivery method and is shown to the Customer before the order is finalised.

9.6. The Seller has the right to change the prices of the goods offered at any time; such changes do not affect sales contracts already concluded.

9.7. In the event of an obvious technical, factual or pricing error in the published information about an item of goods, the Seller has the right to refuse to accept the order under the conditions of Section V of these Terms and Conditions. In this case the Customer is informed immediately and all payments received are refunded without undue delay.

9.8. The Customer can pay for the ordered goods using one of the payment methods available at the time the order is placed and indicated in the online shop.

9.9. Depending on the country of delivery and the technical capabilities of the online shop, payment can be made by:

i. bank (debit or credit) card through the payment page of the payment service provider myPOS – only for orders delivered within the territory of the Republic of Bulgaria;

ii. bank transfer (credit transfer);

iii. instalment purchase through consumer credit from First Investment Bank AD – only for deliveries within the territory of the Republic of Bulgaria and for goods for which this option is indicated in the online shop.

9.10. The online shop does not offer cash on delivery or any other cash payment on delivery. For orders delivered to Romania, payment is made only by bank transfer.

9.11. Card payments are processed by myPOS Ltd – an electronic money institution licensed and regulated by the Central Bank of Ireland. The Customer enters the card details directly on the provider's secure payment page. The Seller does not receive or store the full card number, the security code (CVV/CVC) or the payment authentication data, and receives from the provider only the information on the outcome of the payment needed to process the order. The amount is blocked or debited from the card when the payment is confirmed.

9.12. Bank transfer. When choosing payment by bank transfer, the Customer receives the relevant Seller's bank account, the amount due and the payment reference (the order number) after submitting the order and in the e-mail confirming its receipt. The payment must be received in the Seller's account within 5 (five) business days of submitting the order. The payer's bank charges are borne by the Customer. The Seller confirms acceptance of the order in accordance with Section V after the payment is received. If the payment is not received within this period, the order is cancelled and no contract is concluded, and the Customer is informed of this by e-mail.

9.13. Payment document. For card payments, immediately after successful payment the Customer automatically receives by e-mail, at the e-mail address given in the order, a receipt for the registered sale containing a QR code, issued in accordance with Ordinance No. N-18 of 13.12.2006 on the registration and reporting of sales in retail outlets through fiscal devices. The document contains details of the Seller, the order number, the payment reference number, the goods purchased, the total amount and the payment method. The Customer should keep the document as proof of purchase, including when exercising the right of withdrawal or making a complaint.

9.14. Invoice. For Customers who are legal entities, and for Customers who are natural persons and request it, the Seller issues an invoice in accordance with the applicable tax legislation. Invoice details are given when ordering or sent to customer.support@sparkvision.tech no later than 5 (five) days after payment. The invoice is sent electronically to the e-mail address provided by the Customer, which the Customer expressly accepts. Where an invoice containing all the required details has been issued for the order, it may replace the receipt for the registered sale under the previous point. For payment by bank transfer or instalment purchase, no receipt for a registered sale is issued; the Customer receives an order confirmation and, on request, an invoice.

9.15. The Customer declares that they are authorised to use the chosen payment instrument.

9.16. For certain goods and only for deliveries within the territory of the Republic of Bulgaria, the Seller may offer the option of an instalment purchase through consumer credit provided by First Investment Bank AD or another lender expressly indicated in the online shop.

9.17. The Seller is not a party to the consumer credit agreement and does not assess the Customer's creditworthiness. All decisions on the approval, refusal and terms of the credit are taken solely by the relevant credit institution.

9.18. Choosing an instalment purchase does not guarantee that credit will be granted.

9.19. Where the Customer has chosen an instalment purchase, the sales contract is deemed concluded in accordance with Section V of these Terms and Conditions after the financing has been approved by the relevant credit institution.

9.20. If credit is refused, the Customer may choose another available payment method. If none is chosen within the time set by the Seller, the order is deemed not accepted and no sales contract is concluded.

9.21. Where the instalment purchase is made through the credit institution's electronic platform, the Customer agrees that the data needed to apply for credit is provided to the relevant credit institution under the conditions and in the manner set out in the Privacy Policy and in the information provided during the application process.

9.22. Discount codes. The Seller may provide discount codes, including through its partners. The code is entered before the order is submitted and the discount is shown in the order summary. The terms of use of the code (validity, goods, minimum value, possibility of combining with other discounts) are stated when it is provided. Discounts cannot be combined unless expressly stated otherwise. The code used is recorded against the order, including for the purpose of accounting for its use with the partner who provided the code, in accordance with the Privacy Policy.

X. Delivery

10.1. The Seller delivers the ordered goods to the countries indicated in the online shop at the time the order is placed. As at the date of the last update of these Terms and Conditions, deliveries are made only to the Republic of Bulgaria and Romania, and only these two countries can be selected when ordering. Deliveries to other countries are not made. Delivery to another Member State of the European Union may be agreed individually upon the Customer's request to customer.support@sparkvision.tech. In that case the method, time and price of delivery are agreed with the Customer in writing (including by e-mail) before the order is accepted, and the seller for the order is "SPARK VISION IS" OOD.

10.2. Delivery is made by courier to an address specified by the Customer, a courier office, a parcel locker or by another method available when the order is placed. For certain goods, the Seller may arrange delivery through its own representative or through another logistics partner of its choice. As at the date of the last update of these Terms and Conditions, deliveries in the Republic of Bulgaria are made by Speedy AD, and deliveries in Romania by DPD to a pick-up point chosen by the Customer or by collection from the Seller's commercial premises at Metropolis Residence, Str. Telega nr. 6, PS5, Sector 1, Bucharest, by prior appointment.

10.3. If delivery to a particular address, town, region, country, courier office or parcel locker is not possible, the Customer is informed of this at the latest before the order is finalised.

10.4. Some of the goods offered are made, configured or prepared for the specific order after it has been accepted. For this reason the delivery time may be longer than usual for goods in stock.

10.5. Unless a shorter period is stated for a specific item of goods, delivery is made within 3 (three) months of the Seller's acceptance of the order.

10.6. The applicable delivery time for the specific order is stated to the Customer before the order is placed and is confirmed after the order is accepted.

10.7. Before dispatching the goods, the Seller informs the Customer of the expected dispatch and, where applicable, provides shipment tracking information.

10.8. If the Seller cannot deliver within the agreed time, it informs the Customer without undue delay.

10.9. In the cases under the previous point, the Customer may give the Seller an additional reasonable period for performance. If delivery is not made within that period either, the Customer has the right to terminate the contract.

10.10. The Customer has the right to terminate the contract immediately, without giving an additional period, where:

i. the Seller has refused to deliver the goods;

ii. delivery within the agreed time was an essential term for concluding the contract;

iii. before the contract was concluded, the Customer informed the Seller that delivery by a certain date was essential to them.

10.11. If the contract is terminated under this section, the Trader refunds all payments received without undue delay.

10.12. The risk of accidental loss of or damage to the goods passes to the Customer from the moment the Customer, or a third party indicated by the Customer other than the carrier, takes possession of the goods.

10.13. Where the Customer has chosen a carrier other than the one offered by the Seller, the risk passes to the Customer when the goods are handed over to that carrier.

10.14. On receiving the goods, the Customer should check their visible condition and the integrity of the packaging. If there is visible damage or anything is missing, the Customer should, where possible, note this on the delivery document and inform the Seller immediately.

10.15. If, for reasons attributable to the Customer, delivery cannot be made or the goods are returned to the Seller, the Seller has the right to request reimbursement of the costs actually incurred for delivery and return of the goods, to the extent permitted by the applicable legislation.

10.16. The cost of delivery is shown to the Customer before the order is finalised. Where free delivery applies for certain goods or countries or once a certain order value is reached, this is indicated in the online shop.

10.17. The Seller is not liable for delay or non-performance where it is due to force majeure, acts or omissions of public authorities, interruption of transport or logistics services, actions of a courier, extreme weather conditions or other circumstances that could not reasonably have been foreseen or prevented.

10.18. Where the circumstances under the previous point occur, the Seller takes reasonable steps to limit their consequences and informs the Customer where possible.

XI. Right of withdrawal from the contract

11.1. This section applies only to Customers who are consumers within the meaning of the Bulgarian Consumer Protection Act.

11.2. The Consumer has the right, without giving any reason and without owing any compensation or penalty, to withdraw from the concluded sales contract within 14 (fourteen) days from the date on which the Consumer, or a third party indicated by the Consumer other than the carrier, received the goods.

11.3. The right of withdrawal is exercised by an unequivocal statement to the Seller sent by e-mail, on paper or using the standard withdrawal form, which constitutes Appendix No. 1 to these Terms and Conditions.

11.4. To meet the time limit under point 11.2, it is sufficient for the statement exercising the right of withdrawal to be sent before the time limit expires.

11.5. After exercising the right of withdrawal, the Consumer must return the goods to the Seller without undue delay and no later than 14 (fourteen) days from the date on which they informed the Seller of their decision to withdraw from the contract.

11.6. Unless the Seller has expressly offered to collect the goods at its own expense, the cost of returning them is borne by the Consumer.

11.7. After receiving the returned goods or after proof of their dispatch is provided, whichever is earlier, the Seller refunds the Consumer all payments received, including the cost of standard delivery, without undue delay and no later than 14 (fourteen) days.

11.8. Refunds are made using the same means of payment used for the original payment, unless the Consumer has expressly requested otherwise and this does not result in additional costs for them.

11.9. Where the purchase was financed by consumer credit, when the right of withdrawal is exercised the related consumer credit agreement is terminated in accordance with the Bulgarian Consumer Credit Act, and the refund is made in coordination with the lender so that the Consumer does not bear any costs in connection with the credit other than those provided for by law.

11.10. Where the Consumer has expressly chosen a delivery method other than the least expensive standard delivery offered by the Seller, the Seller is not obliged to refund the additional costs of that delivery method.

11.11. The Consumer is liable only for any diminished value of the goods resulting from handling them other than as necessary to establish their nature, characteristics and proper functioning.

11.12. The right of withdrawal does not apply in the cases provided for in Art. 57 of the Bulgarian Consumer Protection Act, including but not limited to:

i. goods made to the Consumer's order or according to their individual specifications;

ii. sealed goods which have been unsealed after delivery and are not suitable for return due to health protection or hygiene reasons;

iii. goods which, after delivery, are by their nature inseparably mixed with other items;

iv. the other cases provided for in the applicable legislation.

11.13. Detailed information on the conditions and procedure for exercising the right of withdrawal is available in the online shop, including in the Returns and Withdrawal Policy, and in Appendix No. 2 to these Terms and Conditions.

11.14. Where digital content, a licence, an activation code or access to a digital service is provided with the purchased goods, exercising the right of withdrawal in respect of the sales contract does not affect the terms of use of the digital content or service concerned, unless otherwise provided by the applicable legislation or the terms of the relevant provider.

XII. Legal guarantee of conformity of goods and goods with digital elements, and complaints

12.1. This section applies only to Customers who are Consumers.

12.2. The Seller is liable for the conformity of the goods with the sales contract in accordance with the applicable legislation, including the Bulgarian Act on the Supply of Digital Content and Digital Services and the Sale of Goods.

12.3. The goods conform to the sales contract when they meet the characteristics agreed between the parties, including in terms of description, type, quantity, quality, functionality, compatibility, interoperability, accessories, instructions for use, installation or assembly instructions and updates, where applicable.

12.4. The goods must also meet the objective requirements for conformity. In particular, they must be fit for the purposes for which goods of the same type would normally be used and have the qualities and characteristics that the Consumer may reasonably expect, taking into account the nature of the goods and public statements made by the Seller, the manufacturer or other persons in previous links of the supply chain, including in advertising or on a label. The goods should also be delivered with the accessories, packaging, instructions for use and other accompanying items that the Consumer may reasonably expect to receive.

12.5. The Seller is not bound by public statements about the goods only if it proves that it was not, and could not reasonably have been, aware of them, that they had been corrected before the contract was concluded in the same or a similar way as they were made, or that the Consumer's decision to buy could not have been influenced by them.

12.6. For goods with digital elements, the Seller takes the necessary steps to inform the Consumer of, and supply them with, updates, including security updates, necessary to keep the goods in conformity:

  • for the period of time that the Consumer may reasonably expect, given the type and purpose of the goods and the digital elements; or
  • for the period during which the digital content or digital service is to be supplied under the contract, where the contract provides for continuous supply.

12.7. Where the Consumer does not install within a reasonable time an update that has been supplied, the Seller is not liable for any lack of conformity resulting solely from the failure to install it, but only if the Seller informed the Consumer of the availability of the update and the consequences of not installing it, and the failure to install or the incorrect installation was not due to shortcomings in the instructions provided.

12.8. The Seller is liable for any lack of conformity of the goods which exists at the time of delivery and becomes apparent within 2 years of delivery.

12.9. For goods with digital elements:

  • where the contract provides for a single act of supply of the digital content or digital service, the Seller is liable for any lack of conformity of the physical and digital elements that occurs or becomes apparent within 2 years of delivery of the goods and supply of the digital content or digital service;
  • where the contract provides for continuous supply of the digital content or digital service over a period of time, the Seller is liable for any lack of conformity that occurs or becomes apparent within that period, but at least within the time limits provided for by law.

12.10. Any lack of conformity which becomes apparent within 1 year of delivery of the goods is presumed to have existed at the time of delivery, unless proven otherwise or unless this presumption is incompatible with the nature of the goods or of the lack of conformity.

12.11. The Consumer has the right to make a complaint about a lack of conformity of the goods, including goods with digital elements, to the Seller or to a person authorised by the Seller.

12.12. The complaint may be made orally or in writing, including by e-mail, to the correspondence address of the relevant Seller or by any other means indicated in the online shop.

When making a complaint, the Consumer states:

  • the subject of the complaint;
  • the preferred way of resolving the complaint;
  • the amount claimed, where applicable;
  • address and contact details.

12.13. When making a complaint, the Consumer attaches a document proving the purchase or payment, if they have one, as well as other documents, photos, reports or information establishing the lack of conformity. Where the purchase can be established from the data in the Seller's systems, the absence of a separate proof of purchase is not in itself a ground for refusing to handle the complaint.

12.14. In the event of a lack of conformity of the goods, the Consumer has the right:

  • to have the goods brought into conformity by repair or replacement, at the Consumer's choice, unless the chosen remedy is impossible or would impose disproportionate costs on the Seller;
  • to receive a proportionate price reduction;
  • to terminate the contract under the conditions provided for by law.

12.15. Repair or replacement is carried out free of charge, within a reasonable time from the Seller being notified of the lack of conformity and without significant inconvenience to the Consumer, taking into account the nature of the goods and the purpose for which they were required.

12.16. Repair or replacement is carried out free of charge within: (i) 15 (fifteen) calendar days from the Seller being notified of the lack of conformity – where the seller is SPARK VISION IS ROMANIA SRL; (ii) 1 (one) month from the Seller being notified of the lack of conformity – for goods other than goods with digital elements, where the seller is "SPARK VISION IS" OOD. The period under (i) may also be set by written agreement between the Seller and the Consumer, taking into account the nature and complexity of the goods, the nature and severity of the lack of conformity and the effort required to complete the repair or replacement.

12.17. Where the lack of conformity is remedied by repair or replacement, the Consumer makes the goods available to the Seller without undue delay after notifying the lack of conformity, in the manner indicated by the Seller. The Seller arranges, at its own expense, collection of the goods by courier or indicates an address for handing them over. Where the goods have not been made available to the Seller for reasons attributable to the Consumer, any resulting delay in repair or replacement is not considered a failure on the part of the Seller. In the event of replacement, the Seller takes back the replaced goods at its own expense.

12.18. The Consumer is not liable to pay for normal use of the replaced goods during the period before their replacement.

12.19. The Consumer is entitled to a proportionate price reduction or to terminate the contract where:

  • repair or replacement is impossible or would impose disproportionate costs on the Seller;
  • the Seller has not carried out the repair or replacement in accordance with the requirements of the law;
  • a lack of conformity appears despite the Seller's attempt to bring the goods into conformity;
  • the lack of conformity is so serious that it justifies an immediate price reduction or termination of the contract;
  • the Seller has declared, or it is clear from the circumstances, that it will not bring the goods into conformity within a reasonable time or without significant inconvenience to the Consumer.

12.20. In the event of a lack of conformity of durable goods and goods with digital elements, the Seller has the right to make a second attempt to bring the goods into conformity within the legal guarantee period, where permitted by law.

12.21. The Consumer is not entitled to terminate the contract where the lack of conformity is minor. The burden of proving that the lack of conformity is minor lies with the Seller.

12.22. The Consumer has the right to withhold payment of any outstanding part of the price, or of part of the price, until the Seller has fulfilled its obligations to bring the goods into conformity.

12.23. Where the Consumer terminates the contract in whole or in part due to a lack of conformity, they return the goods concerned to the Seller without undue delay and no later than 14 days after notifying the Seller of the termination. The cost of returning the goods is borne by the Seller.

12.24. On termination of the contract, the Seller refunds the price paid to the Consumer after receiving the goods or after proof of their dispatch is provided, using the same means of payment used by the Consumer, unless the Consumer has expressly agreed to another method of refund and this does not involve any costs for them.

12.25. The Consumer may exercise their rights under this section within the time limits provided for by law. The time limit is suspended for the time needed to carry out the repair or replacement.

12.26. This section does not limit or exclude the rights granted to the Consumer by the applicable mandatory legislation.

XIII. Commercial warranty

13.1. For certain goods, the Seller or the manufacturer may provide a commercial warranty which supplements, but does not replace or limit, the Consumer's statutory rights in the event of a lack of conformity of the goods with the sales contract. The terms of the commercial warranty provided by SparkVision, including its period, scope, exclusions and procedure for claims, are set out in the Warranty and Complaints Policy published in the online shop.

13.2. The existence, period, scope and terms of the commercial warranty are stated in the description of the goods concerned, in the warranty card or in another document provided to the Consumer when buying the goods.

13.3. Where the commercial warranty is provided by the manufacturer of the goods, the relationship relating to claims under it is governed by the manufacturer's terms, unless the Trader has expressly undertaken to provide the warranty service.

13.4. The commercial warranty gives the Consumer the rights set out in the warranty terms, without prejudice to their rights under the legal guarantee of conformity.

13.5. To benefit from the commercial warranty, the Consumer should comply with the conditions for claims laid down by the person providing it, including the time limit, the way of making the warranty claim and the submission of the necessary documents.

13.6. Unless otherwise provided in the terms of the specific commercial warranty, it does not cover damage or defects caused by:

i. improper use or use other than for the intended purpose;

ii. failure to follow the instructions for use or maintenance;

iii. mechanical damage, impact, dropping, improper storage or exposure to liquids, moisture, high temperatures or other external factors;

iv. unauthorised repairs, modifications or interference with the construction or software of the goods;

v. normal wear and tear resulting from ordinary use;

vi. other circumstances excluded under the terms of the commercial warranty concerned.

13.7. Where warranty service is provided by the manufacturer or by a service centre authorised by the manufacturer, the Seller may assist the Consumer with communication and the organisation of the warranty service, without this giving rise to obligations beyond those provided for in the applicable legislation or the terms of the commercial warranty.

13.8. This section does not limit or change the Consumer's rights under Section XII "Legal guarantee of conformity of goods and complaints".

13.9. Where the manufacturer provides an international or limited commercial warranty, the terms for claims under it may provide for warranty service through authorised service centres, through the manufacturer or through other authorised persons. Information on the applicable warranty terms is provided with the product or is available on the website of the manufacturer concerned.

XIV. Rights and obligations of the parties

14.1. The Seller undertakes:

  • to provide the Customer with information about the goods offered in accordance with the applicable legislation;
  • to perform its obligations under the concluded contracts in good faith;
  • to deliver the ordered goods under the conditions and within the time limits set out in these Terms and Conditions and the accepted order;
  • to handle complaints, reports and enquiries from Customers in a timely manner;
  • to process Customers' personal data in compliance with the applicable legislation and the Privacy Policy.

14.2. The Seller has the right:

  • to receive the agreed price for the goods delivered;
  • to refuse to accept an order in the cases provided for in these Terms and Conditions;
  • to change the range of goods offered, prices, promotions and the content of the online shop; such changes do not affect contracts already concluded;
  • to temporarily suspend access to the online shop or to individual features for technical maintenance, updates or other objective reasons;
  • to take action to prevent abuse, fraud or other unlawful acts related to the use of the online shop.

14.3. The Customer has the right:

  • to use the online shop in accordance with its purpose;
  • to receive the ordered goods under the conditions of the concluded contract;
  • to exercise all the rights granted by these Terms and Conditions and the applicable legislation.

14.4. The Customer undertakes:

  • to provide accurate, complete and up-to-date data when placing the order;
  • to pay the price of the ordered goods in accordance with the chosen payment method;
  • to cooperate in the performance of the contract, including by accepting delivery;
  • to use the online shop in good faith and in compliance with Section IV of these Terms and Conditions.

14.5. The Customer is liable for all damage caused to the Seller and the Online shop operator as a result of a culpable failure to perform their obligations under these Terms and Conditions or the applicable legislation.

14.6. The parties undertake to exercise their rights and perform their obligations in good faith and in accordance with the requirements of the applicable legislation.

14.7. Unless the applicable mandatory legislation provides otherwise, all amounts refunded by the Seller to the Customer under these Terms and Conditions are refunded in the amount of the payment actually received. No interest, compensation or other payments are due on refunds, except where they arise from the applicable legislation or from a culpable failure by the Seller to perform its obligations.

XV. Intellectual property

15.1. All rights in the content of the online shop, including but not limited to texts, images, photographs, graphics, logos, trademarks, designs, databases, audio and video materials, program code, layout, visual identity and other objects of intellectual property, belong to the Trader and/or the respective rights holders and are protected under the applicable legislation.

15.2. Access to and use of the online shop do not give the Customer the right to acquire or use in any way rights in the objects of intellectual property, except to the extent necessary for normal use of the online shop and the purchase of goods.

15.3. Without the prior written consent of the Trader or the relevant rights holder, the Customer may not:

i. copy, reproduce, distribute, publish or otherwise use the content of the online shop for commercial purposes;

ii. modify, adapt, translate or create derivative works based on the content of the online shop;

iii. use the trademarks, company name, logo or other distinctive signs of the Trader or of third parties in a way that may create the impression of a connection, endorsement or partnership where none exists;

iv. systematically extract, copy or use information contained in the online shop by automated means, including web scraping, data mining, bots or other similar technologies, except where expressly permitted by the Trader or by the applicable legislation.

15.4. All trademarks, product names, logos and other distinctive signs of third parties published in the online shop belong to their respective rights holders and are used solely to identify and present the goods offered.

15.5. The Customer may not perform actions that may disrupt the normal functioning, security or integrity of the online shop, including through unauthorised access to its systems, program code or databases.

15.6. Where an infringement of intellectual property rights or unlawful use of the content of the online shop is found, the Trader has the right to take all actions provided for in the applicable legislation to protect its rights and legitimate interests.

15.7. The publication in the online shop of trademarks, company names, product images, advertising materials or other content belonging to manufacturers or other third parties does not grant any rights to use them beyond the purposes of this online shop. All rights in these objects belong to their respective rights holders.

15.8. Unless expressly stated otherwise, the content published in the online shop is for information only and may not be reproduced, distributed or used for commercial purposes without the prior written consent of the Trader or the relevant rights holder.

XVI. Liability

16.1. The Trader exercises due care in maintaining the online shop and providing accurate and up-to-date information about the goods and services offered, but does not guarantee that the online shop will be continuously available or that access to it will be free of interruptions or technical difficulties.

16.2. The Trader is not liable for damage caused by circumstances beyond its reasonable control, including but not limited to:

i. force majeure;

ii. acts or omissions of public authorities;

iii. interruption of the power supply or electronic communications networks;

iv. technical problems in the systems of providers of electronic communications services, payment services or courier operators;

v. malicious acts of third parties, including unauthorised access, cyberattacks or the spread of malware, where the Trader has taken reasonable protective measures.

16.3. The Trader is not liable for the inability to use certain features of goods where this is due to:

i. their use in an incompatible environment or with an incompatible device;

ii. failure to follow the manufacturer's instructions;

iii. changes in operating systems, applications or digital services of third parties that are beyond the Trader's control;

iv. lack of internet connectivity or other technical conditions necessary for the goods concerned to function.

16.4. The online shop may contain links to websites, applications or services of third parties. These links are provided solely for the convenience of Customers. The Trader does not control the content of such sites or services and is not liable for their availability, content, security or operation.

16.5. Unless expressly stated otherwise, the publication of links to websites, applications or services of third parties does not constitute a recommendation, endorsement, guarantee or assumption of responsibility by the Trader with regard to their content, goods, services, information or activities.

16.6. Access to websites, applications or services of third parties is entirely at the Customer's discretion and risk. Before using them, the Customer should read the applicable terms and conditions, privacy policies and other rules of the third party concerned.

16.7. The Trader is not liable for damage, losses or adverse consequences arising in connection with the use of websites, applications, platforms or services of third parties, except where such liability arises from the applicable legislation.

16.8. To the extent permitted by the applicable legislation, the Trader is not liable for loss of profit, consequential damage or other indirect losses. With regard to Customers who are not Consumers, the Seller's liability for loss of profit, consequential damage or other indirect losses is excluded to the extent permitted by the applicable legislation, except in cases of intent or gross negligence. With regard to Consumers, these Terms and Conditions do not exclude or limit the Seller's liability where such liability arises from mandatory statutory provisions, including in the event of a lack of conformity of goods, goods with digital elements, digital content or digital services, non-performance or improper performance of contractual obligations, and in other cases where limitation of liability is not permitted by law.

16.9. Nothing in these Terms and Conditions excludes or limits the Trader's liability where such liability cannot be excluded or limited under the applicable legislation.

16.10. The Customer is liable for all damage caused to the Trader or to third parties as a result of a culpable breach of these Terms and Conditions or of the applicable legislation.

16.11. For goods whose functioning depends wholly or partly on software, mobile applications, cloud services or other digital services provided by the manufacturer or by third parties, the Trader is not liable for the temporary or permanent discontinuation of such services, for changes in their functionality or for restrictions introduced by the provider concerned, unless the Trader's liability arises from the applicable legislation or from a contractual obligation it has assumed.

XVII. Personal data protection

17.1. When the online shop is used and sales contracts are concluded and performed, the Trader processes Customers' personal data in accordance with the applicable personal data protection legislation, including Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR), the Bulgarian Personal Data Protection Act and the other applicable legislation.

17.2. Detailed information on the categories of personal data processed, the purposes and legal bases for processing, the retention periods, the recipients of the data, the rights of data subjects and how to exercise them is provided in the Privacy Policy published on the Trader's website, which forms an integral part of the information provided to Customers.

17.3. To perform the contract, the Trader may provide personal data to third parties where this is necessary for processing the order, payment, delivery, warranty service, handling complaints or fulfilling another legal or contractual obligation. Such persons may include, but are not limited to, payment service providers, courier and logistics operators, hosting and IT service providers, manufacturers or authorised service partners, where this is necessary to perform the contract.

17.4. Where the Customer chooses an instalment purchase through consumer credit, their personal data may be provided to the relevant credit institution to the extent necessary to examine the credit application and to conclude and perform the credit agreement.

17.5. The Trader takes appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access, in accordance with the applicable legislation and the nature of the data processed.

17.6. The Customer has the right to exercise their rights as a data subject in the manner and under the conditions provided for in the applicable legislation and the Privacy Policy.

17.7. Where, after buying the goods, the Customer chooses to use a mobile application, software, digital services or an online platform provided by the manufacturer or a third party, the processing of personal data in connection with the use of these services is carried out by the provider concerned in accordance with its terms of use and privacy policy. The Trader is not the controller for such processing, unless expressly stated otherwise.

XVIII. Dispute resolution

18.1. These Terms and Conditions and the sales contracts concluded on their basis are governed by and interpreted in accordance with the applicable law of the country in which the relevant Seller is established, unless mandatory provisions of the applicable law provide otherwise.

18.2. All disputes between the Trader and the Customer are resolved through negotiation and mutual concessions in a spirit of good will.

18.3. Where no amicable settlement of the dispute is reached, it is referred for resolution to the competent court in accordance with the applicable legislation.

18.4. Customers who are consumers may turn to the competent consumer protection authorities or use the applicable out-of-court consumer dispute resolution procedures, where provided for by the legislation in force.

18.5. For consumers habitually resident in the Republic of Bulgaria, the competent consumer protection authority is the Commission for Consumer Protection (CPC) and, where applicable, the conciliation committees at the CPC established under the Bulgarian Consumer Protection Act.

18.6. For consumers habitually resident in Romania, the competent consumer protection authority is the Autoritatea Națională pentru Protecția Consumatorilor (ANPC), as well as the other competent authorities under the applicable Romanian legislation.

18.7. For consumers habitually resident in another Member State of the European Union, the competent bodies are the alternative consumer dispute resolution authorities and bodies designated under the legislation of the Member State concerned. Up-to-date information on the competent alternative consumer dispute resolution bodies in the Member States of the European Union can be obtained from the relevant national consumer protection authority or the competent institutions of the Member State concerned.

18.8. The use of alternative dispute resolution procedures is voluntary and does not limit the Customer's right to protect their rights in court in accordance with the applicable legislation.

18.9. Nothing in this section limits the Consumer's right to exercise their rights before the competent administrative authorities or courts in accordance with the applicable legislation.

18.10. Where the contract is concluded with SPARK VISION IS ROMANIA SRL, all references in these Terms and Conditions to competent authorities, applicable law and competent court are interpreted in accordance with Romanian legislation, unless otherwise provided by the applicable provisions of European Union law.

XIX. Applicable law and competent court

19.1. For all matters not governed by these Terms and Conditions, the legislation in force in the country in which the relevant Seller is established applies, together with the applicable provisions of European Union law.

19.2. Where the party to the contract is "SPARK VISION IS" OOD, Bulgarian substantive law applies to matters not governed.

19.3. Where the party to the contract is SPARK VISION IS ROMANIA SRL, Romanian substantive law applies to matters not governed.

19.4. These Terms and Conditions do not limit the rights of consumers arising from the mandatory provisions of the legislation of the country in which they are habitually resident, where such provisions apply under European Union law.

19.5. All disputes between the Customer and the relevant Seller that cannot be resolved by mutual agreement or through the applicable alternative dispute resolution procedures are referred for resolution to the competent court in accordance with the applicable legislation.

19.6. Where the Customer is a consumer, the jurisdiction of the court is determined in accordance with the applicable provisions of national legislation and European Union law on international jurisdiction in consumer disputes.

19.7. Where the Customer is not a consumer, all disputes arising from or in connection with these Terms and Conditions or the contracts concluded on their basis are heard by the competent court at the registered office of the relevant Seller, unless the parties have agreed otherwise in writing.

19.8. The provisions of this section apply to the extent that they do not conflict with mandatory provisions of the applicable law that grant the consumer a higher level of protection.

XX. Amendments to the Terms and Conditions

20.1. The Trader has the right at any time to amend and supplement these Terms and Conditions where this is necessary in connection with:

i. changes in the applicable legislation;

ii. changes in the goods or services offered;

iii. changes in the way the online shop operates;

iv. the introduction of new features, technologies or processes;

v. other objective reasons requiring these Terms and Conditions to be updated.

20.2. Amendments and supplements to the Terms and Conditions are published on the Trader's website and enter into force on the date of their publication, unless another date is stated in them.

20.3. Amendments to the Terms and Conditions do not affect sales contracts concluded before the date of their entry into force, unless expressly agreed between the parties or required by a mandatory provision of the applicable legislation.

20.4. Each sales contract is governed by the Terms and Conditions in force at the time of its conclusion.

20.5. The Trader may publish previous versions of the Terms and Conditions or information on the date of entry into force of each version in order to ensure transparency and traceability of the changes.

Last updated: 10 November 2026

APPENDIX No. 1

Standard form for exercising the right of withdrawal from the contract

(Complete and return this form only if you wish to withdraw from the contract)

To:

For deliveries in the Republic of Bulgaria:

"SPARK VISION IS" OOD

1 Krum Popov St.

1164 Sofia, Bulgaria

E-mail: customer.support@sparkvision.tech

For deliveries in Romania:

SPARK VISION IS ROMANIA SRL

Str. Verzisori 6, Bl. D, Ap. B118

040301, Sector 4, Bucharest, Romania

E-mail: support.romania@sparkvision.tech

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods:

Order number:

Ordered on (*):

____ / ____ / _______

Received on (*):

____ / ____ / _______

Consumer details

Name of consumer(s):

Address of consumer(s):

Telephone (optional):

E-mail:

Refund method

☐ By the same means of payment used for the purchase.

or

☐ To the following bank account (if applicable):

IBAN:

Account holder:

BIC (if applicable):

For instalment purchases financed by consumer credit, the amount is refunded in coordination with the lender.

Reason for withdrawal (optional – you are not required to give a reason)

Additional information (optional)

Date:

____ / ____ / _______

Signature of consumer(s):

(only if this form is submitted on paper)

(*) Delete as appropriate.

APPENDIX No. 2 – RETURNS AND WITHDRAWAL POLICY

How to exercise your right to withdraw from the contract

If you are a Consumer within the meaning of the applicable legislation, you have the right to withdraw from the sales contract without giving any reason within 14 days of receiving the goods, except in the cases provided for by law and by these Terms and Conditions.

What do you need to do?

Step 1. Notify us

Send an unequivocal statement that you wish to withdraw from the contract.

You can:

  • use the model withdrawal form (Appendix No. 1);
  • send an e-mail;
  • send a written notice by post;
  • use any other unequivocal means of notification.

Contacts:

E-mail: customer.support@sparkvision.tech

Address:

  • For orders with a delivery address in the Republic of Bulgaria: 1 Krum Popov St., 1164 Sofia, Bulgaria, for the attention of "SPARK VISION IS" OOD
  • For orders with a delivery address in Romania: Str. Verzisori 6, Bl. D, Ap. B118, 040301, Sector 4, Bucharest, Romania, for the attention of SPARK VISION IS ROMANIA SRL

Step 2. Return the goods

After sending the notice, return the goods no later than 14 days.

The goods should be sent to the address of the relevant Seller indicated in Step 1, unless the Seller has given you a different return address.

Condition of the goods. You may examine and try the goods as you would in a shop. You are only liable for any diminished value of the goods if you have handled them more than necessary to establish their nature, characteristics and functioning. We recommend returning them with all accessories and, if possible, in the original packaging.

Step 3. Refund

Once we receive the returned goods (or proof that you have sent them), we will refund all payments received from you in accordance with the Terms and Conditions and the applicable legislation.

Refund period. The amount is refunded without undue delay and no later than 14 days from receipt of your withdrawal notice. The Seller may withhold the refund until it has received the goods back or you have supplied proof of having sent them, whichever is earlier.

The amount will be refunded using the same means of payment you used for the purchase, unless you have expressly agreed otherwise.

If you paid by card, the amount is refunded to the same card. If the purchase was financed by consumer credit, the credit agreement is terminated and the refund is made in coordination with the lender, at no additional cost to you.

Who bears the cost of return?

Unless expressly stated otherwise before the contract was concluded, the direct cost of returning the goods is borne by the Consumer.

When does the right of withdrawal not apply?

In certain cases the law does not grant a right of withdrawal, for example for:

  • goods made to order or according to the Consumer's individual specifications;
  • sealed goods which are not suitable for return due to health protection or hygiene reasons, if unsealed after delivery;
  • other cases provided for by the applicable legislation and these Terms and Conditions.

Important

The right of withdrawal is different from the right to complain about goods that do not conform to the contract.

If the goods are defective or do not conform to the contract, you can exercise your rights under Section XII "Legal guarantee of conformity of goods and goods with digital elements, and complaints" of the Terms and Conditions.