Frequently Asked Questions

How do you order?

Browse the SparkVision products on our website and open the one you want in the shop. Choose your options where available and complete your order at checkout. If you need help choosing a product or placing an order, contact our customer support team at customer.support@sparkvision.tech.

Warranty & Service

Every SparkVision product includes a 24-month warranty that covers manufacturing defects during normal use. For the full terms and to request service or assistance, see the Warranty and Complaints Policy or contact customer.support@sparkvision.tech.

Shipping

We deliver to all European Union Member States where delivery is available for the selected address or pickup option. Delivery will be completed no later than 3 months after order confirmation unless a shorter delivery period is shown during checkout. Standard delivery to Romania and Bulgaria is free of charge. For full details, see our Delivery Policy.

User Manuals

Each SparkVision product has its own user manual with setup, safety, use, maintenance, and support instructions. You can find the manual on each product's page, or contact us at customer.support@sparkvision.tech and we will share it with you.