Delivery Policy

Last updated: 10 November 2026

1. General provisions

1.1. The sale of goods through the website is a distance contract within the meaning of the Bulgarian Consumer Protection Act where the customer is a "consumer". The information in this "Delivery" section is provided in a clear and understandable manner in accordance with Art. 47 of the Consumer Protection Act.

1.2. The Seller provides permanent and direct access to its identification and contact details (company name, registered office and management address, correspondence address, UIC/VAT number, telephone, e-mail) in accordance with the Electronic Commerce Act; a link to this information is available in the footer of every page. The seller for orders delivered to Romania is SPARK VISION IS ROMANIA SRL, and for all other orders "SPARK VISION IS" OOD, in accordance with the Terms and Conditions.

2. Delivery terms and methods

2.1. The products are offered from a predefined product catalogue and are not made individually to the specifications of a particular consumer.

2.2. Delivery is made within the territory of the Republic of Bulgaria and Romania:

a) by courier – in Bulgaria by Speedy AD to an address specified by the customer or to a courier office/locker, and in Romania by DPD to a pick-up point chosen by the customer; and/or
b) by a representative of the company – to an address specified by the customer;
c) for deliveries in Romania – by collection from the Seller's commercial premises at Metropolis Residence, Str. Telega nr. 6, PS5, Sector 1, Bucharest, by prior appointment.

2.3. The specific delivery method for each order is determined by the type of product and is clearly indicated during the ordering process, before the customer submits the order.

3. Delivery time (date/period)

3.1. Due to limited production capacity and the need to plan production and logistics, the standard delivery time is usually between two weeks and 3 (three) months from the Seller's confirmation of the order.

3.2. When the order is placed on the website, an estimated delivery time is shown, determined on the basis of the current production capacity and the availability of the product concerned.

3.3. After checking whether the order can be fulfilled, the Seller sends the customer a written confirmation (for example by e-mail) stating a specific calendar delivery date/period.

3.4. When the ordered product is ready for dispatch (in stock and ready to be handed over to the courier/representative), the Seller expressly notifies the customer (by e-mail) of the upcoming dispatch and, where necessary, agrees the exact delivery date and time slot.

3.5. If the Seller cannot deliver within the agreed time, it informs the customer without undue delay. The customer may give the Seller an additional reasonable period for performance and, if delivery is not made within that period either, terminate the contract and receive a refund of all amounts paid. The customer may terminate the contract immediately where the Seller has refused to deliver the goods, where delivery within the agreed time was an essential term of the contract, or where the customer informed the Seller of this before the contract was concluded.

4. Delivery price and additional costs

4.1. At the time of publication of these terms, delivery costs within the territory of the Republic of Bulgaria and Romania are borne entirely by the Seller – the customer does not pay separately for transport or postage for standard delivery.

4.2. If this policy changes, information on any additional transport, delivery or postal charges will be shown clearly and legibly before the ordering process begins, as well as in the order summary before the order is finally submitted, stating whether these costs are included in the total price or charged in addition.

4.3. The Seller does not charge hidden fees; the final price shown when the order is submitted includes all taxes, fees and, where applicable, delivery costs.

5. Delivery restrictions

5.1. Any delivery restrictions (for example to certain countries, regions, remote locations, addresses with restricted access, etc.) are indicated clearly and legibly at the latest when the ordering process begins.

5.2. If delivery to a particular address or of a particular product is not possible, the customer is informed before the order is finalised and/or within a reasonable time after it is submitted; in that case the Seller owes no compensation beyond the refund of any amounts received, where applicable.

5.3. Deliveries are currently made only to the Republic of Bulgaria and Romania, and only these two countries can be selected when ordering. Delivery to another EU Member State may be agreed individually upon request to customer.support@sparkvision.tech, in which case the method, time and price of delivery are agreed with the customer in writing (including by e-mail) before the order is accepted.

6. Payment terms related to delivery

6.1. The website indicates the accepted means of payment (card payment via myPOS – except for orders delivered to Romania; bank transfer; instalment purchase through First Investment Bank AD – for Bulgaria only), in accordance with Art. 49 of the Consumer Protection Act and the Electronic Commerce Act; this information is visible at the latest when the ordering process begins. Cash on delivery is not offered.

6.2. The payment terms (prepayment, financing through consumer credit, etc.) are communicated clearly before the order is submitted and form part of the pre-contractual information under Art. 47(1)(7) of the Consumer Protection Act.

7. Complaints relating to delivery

7.1. The customer has the right to submit a complaint or report concerning the delivery (for example a delay, damage in transit, or an incomplete or incorrect shipment) through the contact channels indicated on the website – e-mail, telephone, postal address or online contact form.

7.2. The Seller handles complaints in accordance with the procedure and time limits described in the Warranty and Complaints Policy and informs the customer of the outcome and of the measures taken.

8. Delivery, right of withdrawal and return costs

8.1. Where the customer is a consumer, the right of withdrawal within 14 days applies to distance contracts in accordance with Art. 50 et seq. of the Consumer Protection Act; the withdrawal conditions, including how to exercise the right and the standard form, are described in detail in Section XI of the Terms and Conditions, in Appendices No. 1 and No. 2 to them and in the Returns and Withdrawal Policy.

8.2. When the right of withdrawal is exercised, the Seller refunds the consumer all amounts received, including the cost of standard delivery (if charged), in accordance with Art. 54 of the Consumer Protection Act. The Seller is not obliged to refund additional costs if the consumer expressly chose a delivery method other than the least expensive type of standard delivery offered by the Seller.

8.3. The consumer returns the goods without undue delay and no later than 14 days from the date on which they communicated their decision to withdraw; the direct costs of return are borne by the consumer, unless the Seller has expressly agreed to bear them or has not informed the consumer that these costs are to be borne by them.

8.4. Where goods falling within the exceptions to the right of withdrawal are sold (e.g. goods made to order, certain hygiene products, etc.), this is expressly stated in the product description and/or in the Terms and Conditions, in accordance with Art. 57 of the Consumer Protection Act.